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Start with the problem you are seeing. Keep the exact error message and any job or media ID so you can include them if you contact support.

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Upload problems

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API key or request rejected

For 401 Unauthorized, check that you are sending your API key in the X-API-Key header. Follow the authentication guide or find out how to get an API key. For 400, 403, or 404, read the response’s error message and compare it with the API error reference. The common error payloads explain invalid settings and plan restrictions.

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Job queued or taking longer than expected

See the processing-time FAQ. Through the API, use your job ID to check the result. If you receive 429, check the specific error: rate, queue, concurrency, and plan limits need different responses. See common error payloads and rate limits.

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Processing failed

Find the returned error in Job failure errors. It covers missing source files, unavailable voices, and videos without enough gaps for Standard AD. If you are unsure which AD type to use, read Standard AD vs Extended AD.

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Credits or downloads

For questions about your balance or usage, see Credits & Usage. For download steps, see Export and download. API users can find returned files and text in Get job results.

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Still need help?

Contact support with the error message and the steps that led to it. The support page lists the details that help us investigate.